WARRANTY INFO

Thanks for choosing Loon!

Your watch comes with a 12 month (guarantee period) limited warranty.

What that means is that during this guarantee period, we guarantee free repair / adjustment service against any defects on the watch head (movement and case) and metallic band, provided that the watch was used as directed in the instruction manual.

However, in the following cases, repair/adjustment service will be provided at cost even within the guarantee period:

  • Exchange of leather, urethane or fabric band.
  • Trouble with or damage to the case, glass or band caused by accidents or improper usage.
  • Trouble or damage caused by the repairs carried out by anyone other than a member of our service network.
  • Scratches or grime caused by use.
  • Trouble or damage caused by natural disasters including fire, floods or earthquake.

For instructions and modding information please visit:

Please feel free to email us with any questions you might have. Our goal is to provide the best customer service possible!